Refund and Cancellation Policy

Last Updated: 11/24/2025

Effective Date: 11/24/2025

Thank you for choosing ContentForge. This Refund and Cancellation Policy explains how cancellations, refunds, and billing adjustments are handled for our subscription services.

1. Subscription Overview

ContentForge offers subscription-based access to our platform with the following billing options:

Monthly Subscriptions: Billed on the same date each month
Annual Subscriptions: Billed once per year (when available)

All subscriptions automatically renew at the end of each billing period unless cancelled.

2. Free Trial (If Applicable)

If we offer a free trial:

No payment is required during the trial period
You may cancel at any time during the trial without charge
If you do not cancel before the trial ends, your subscription will begin and your payment method will be charged
Trial availability and duration may vary

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time by:

Visiting your Account Settings and selecting "Cancel Subscription"
Contacting our support team at Support@support.fmn-contentforge.com

3.2 When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing period
You will retain access to the Platform until your paid period expires
No partial refunds are provided for unused time within a billing period

3.3 What Happens After Cancellation

Your access to premium features will end when your subscription expires
Your account data will be retained for 90 days, allowing you to reactivate
After 90 days, your data may be permanently deleted
You may reactivate your subscription at any time during the retention period

4. Refund Policy

4.1 General Policy

All subscription fees are generally non-refundable. When you subscribe, you are purchasing access to the Platform for the billing period, and we incur costs to provide that access.

4.2 Exceptions — When We May Issue Refunds

We may consider refunds in the following circumstances:

Technical Issues - If a significant, unresolved technical issue prevents you from using core Platform features for an extended period, we may provide a prorated refund or service credit
Billing Errors - If you were charged incorrectly (duplicate charge, wrong amount), we will correct the error and refund any overcharge
First-Time Subscribers - If you are a first-time subscriber and request a refund within 7 days of your initial purchase due to dissatisfaction, we may issue a full refund at our discretion
Annual Plan Early Termination - Annual subscribers who need to cancel early may be eligible for a prorated refund minus any discounts received, at our discretion

4.3 Refund Request Process

To request a refund:

Email Support@support.fmn-contentforge.com with the subject line "Refund Request"
Include your account email and reason for the request
Provide any relevant details (e.g., technical issues experienced)
We will review your request and respond within 5 business days

4.4 Refund Decisions

All refund decisions are made at our sole discretion. Refunds are not guaranteed except in cases of billing errors.

4.5 How Refunds Are Processed

Approved refunds will be credited to your original payment method
Refunds typically take 5-10 business days to appear, depending on your bank
We will notify you via email when a refund has been processed

5. Plan Changes

5.1 Upgrading Your Plan

Upgrades take effect immediately
You will be charged the prorated difference for the remainder of your current billing period
Your next billing date remains the same

5.2 Downgrading Your Plan

Downgrades take effect at the start of your next billing period
You retain access to your current plan's features until then
No refunds or credits are provided for the difference in plan pricing

5.3 Switching Billing Cycles

If you switch from monthly to annual billing (or vice versa):

The change takes effect at the end of your current billing period
No refunds are provided for the current period

6. Failed Payments

6.1 Payment Failures

If a payment fails:

We will attempt to process the payment again
You will receive email notifications about the failed payment
You will have a grace period (typically 7 days) to update your payment information

6.2 Account Suspension

If payment is not received within the grace period:

Your account may be suspended
Access to the Platform will be restricted
Your data will be retained for 30 days
Service will be restored once payment is successfully processed

7. Chargebacks

If you dispute a charge with your bank or credit card company (chargeback) without first contacting us:

Your account may be immediately suspended
We reserve the right to terminate your account
We may pursue collection of any amounts owed

Please contact us first at Support@support.fmn-contentforge.com if you have billing concerns. We are committed to resolving issues fairly and promptly.

8. Credits and Promotional Offers

8.1 Service Credits

We may offer service credits (additional subscription time) instead of cash refunds in certain situations. Service credits:

Have no cash value
Cannot be transferred or sold
Expire if your account is terminated
Are applied to your next billing cycle

8.2 Promotional Pricing

If you subscribed using a promotional offer or discount:

Refunds (if approved) may be adjusted to reflect the promotional rate
Promotional pricing may have different terms, which will be disclosed at signup

9. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to active subscribers via email.

10. Contact Us

If you have questions about cancellations, refunds, or billing, please contact us:

ContentForge Inc.

Email: Support@support.fmn-contentforge.com

Subject Line: "Billing Inquiry" or "Refund Request"

We aim to respond to all inquiries within 1-2 business days.

By subscribing to ContentForge, you acknowledge that you have read and agree to this Refund and Cancellation Policy.